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We Study Billionaires - The Investor’s Podcast
Guest
On today’s episode, Kyle Grieve discusses a thought-provoking framework that redefines competitive advantage through the lens of customer loyalty. Kyle breaks down the five types of customer loyalty moats, introduces the Moat Strength Index (MSI), and explains how investors can use this approach to measure, monitor, and deepen their conviction in high-quality businesses.
IN THIS EPISODE YOU’LL LEARN:
00:00 - Intro
03:45 – Why scale effects are ineffective against disruption via innovation
06:22 – Why having high customer loyalty is so powerful as an advantage vs competitors
10:01 – The five customer loyalty moats you must know
17:15 – Why ecosystem moats are so hard to build, but generate significant customer loyalty
18:53 – How platform moats generate powerful customer loyalty between multiple parties
20:08 – How can we objectively measure a company's moat using customer loyalty advantages
23:09 – The nine failures in using retention-like KPI’s
25:31 – The three barriers that create customer loyalty
26:57 – Why the moat score index is such a handy tool for measuring moat
47:17 – How customer loyalty moats can be disrupted
And so much more!
Disclaimer: Slight discrepancies in the timestamps may occur due to podcast platform differences.
BOOKS AND RESOURCES
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IN THIS EPISODE YOU’LL LEARN:
00:00 - Intro
03:45 – Why scale effects are ineffective against disruption via innovation
06:22 – Why having high customer loyalty is so powerful as an advantage vs competitors
10:01 – The five customer loyalty moats you must know
17:15 – Why ecosystem moats are so hard to build, but generate significant customer loyalty
18:53 – How platform moats generate powerful customer loyalty between multiple parties
20:08 – How can we objectively measure a company's moat using customer loyalty advantages
23:09 – The nine failures in using retention-like KPI’s
25:31 – The three barriers that create customer loyalty
26:57 – Why the moat score index is such a handy tool for measuring moat
47:17 – How customer loyalty moats can be disrupted
And so much more!
Disclaimer: Slight discrepancies in the timestamps may occur due to podcast platform differences.
BOOKS AND RESOURCES
- Join Clay and a select group of passionate value investors for a retreat in Big Sky, Montana. Learn more here.
- Join the exclusive TIP Mastermind Community to engage in meaningful stock investing discussions with Stig, Clay, Kyle, and the other community members.
- Buy a copy of Hidden Monopolies here.
- Listen to TIP694 The Scuttlebutt Edge here.
- Follow Kyle on Twitter and LinkedIn.
- Check out all the books mentioned and discussed in our podcast episodes here.
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NEW TO THE SHOW?
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- Learn how to better start, manage, and grow your business with the best business podcasts.
SPONSORS Support our free podcast by supporting our sponsors:
- SimpleMining
- Hardblock
- AnchorWatch
- Human Rights Foundation
- Cape
- Unchained
- Vanta
- Shopify
- Onramp
- Abundant Mines
HELP US OUT!
Help us reach new listeners by leaving us a rating and review on Spotify! It takes less than 30 seconds, and really helps our show grow, which allows us to bring on even better guests for you all! Thank you – we really appreciate it!
Learn more about your ad choices. Visit megaphone.fm/adchoices
Support our show by becoming a premium member! https://theinvestorspodcastnetwork.supportingcast.fm
Continue reading...